Privacy Policy

1. Information We Collect

Personal Information

When you contact us or request our services, we may collect the following personal information:

Contact Information: Name, email address, phone number, postal address
Project Details: Property information, project requirements, budget preferences
Communication Records: Emails, phone call notes, meeting records
Payment Information: Billing address, payment preferences (we do not store credit card details)

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and device information
Browser type and version
Pages visited and time spent on our website
Referring website information

Data Minimization Principle

We only collect information that is necessary for providing our services and improving your experience with Timb&Co.

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

Providing quotes and project consultations
Scheduling site visits and meetings
Managing project timelines and communications
Delivering completed projects and follow-up services

Business Operations

Processing payments and managing invoices
Maintaining customer records and project history
Improving our services based on customer feedback
Complying with legal and regulatory requirements

Marketing Communications

Sending project updates and company news (with your consent)
Sharing information about new services or special offers
Requesting testimonials and reviews

Consent-Based Marketing

We will only send you marketing communications if you have given us explicit consent. You can opt out at any time by contacting us or using unsubscribe links in our emails.

3. Information Sharing and Disclosure

Timb&Co respects your privacy and does not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

Suppliers and Subcontractors: When necessary for project completion (with strict confidentiality agreements)
Payment Processors: For secure payment processing
Professional Services: Accountants, legal advisors (when required for business operations)

Legal Requirements

When required by South African law or court orders
To protect our legal rights or defend against legal claims
In case of business transfer or acquisition (with notification to affected customers)

Third-Party Confidentiality

Any third parties who have access to your information are contractually bound to maintain its confidentiality and use it only for specified purposes.

4. Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards

Encrypted data transmission and storage
Secure servers with regular security updates
Access controls and authentication systems
Regular security audits and monitoring

Organizational Measures

Limited access to personal information on a need-to-know basis
Employee training on data protection practices
Confidentiality agreements with all staff members
Regular review and update of security policies

Data Retention

We retain your personal information only as long as necessary for:

Providing ongoing services and support
Meeting legal and regulatory requirements
Resolving disputes and enforcing agreements

Data Breach Protocol

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours, as required by South African data protection laws.

5. Your Privacy Rights

Under South African data protection laws (POPIA - Protection of Personal Information Act), you have the following rights:

Access and Information Rights

Right to Access: Request a copy of the personal information we hold about you
Right to Information: Understand how your information is being processed
Right to Correction: Request correction of inaccurate or incomplete information

Control Rights

Right to Erasure: Request deletion of your personal information (subject to legal requirements)
Right to Restriction: Request limitation of processing in certain circumstances
Right to Object: Object to processing for direct marketing purposes
Right to Portability: Request transfer of your data to another service provider

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days.

No Cost for Rights Requests

Exercising your privacy rights is free of charge. We may only charge a reasonable fee if your request is excessive or repetitive.

6. Cookies and Website Analytics

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how our website is used.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality (always enabled)
Analytics Cookies: Help us understand website usage and improve performance
Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Analytics

We may use Google Analytics or similar services to understand website traffic. These services have their own privacy policies governing data collection.

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect:

Changes in our business practices
Updates to applicable laws and regulations
Improvements to our data protection measures
Customer feedback and requests

When we make significant changes, we will:

Update the "Last Updated" date at the top of this policy
Notify existing customers via email (if we have your consent)
Post a notice on our website highlighting the changes

Stay Informed

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Quick Navigation